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Marketing and Sales
We help our clients address their core marketing challenges both in personal
financial services and in wholesale banking. We assist with branding and brand
management, using sophisticated proprietary techniques. We deploy our marketing
spend effectiveness know-how to help clients find the most effective way to target
their above- and below-the-line marketing expenditures. Our distinctive marketing
experience extends to customer insights and market research techniques, as well as
marketing organization.
Operations and Technology
We aim to create sustainable advantage from operations and IT, which typically
account for 40-50 percent of total operating costs. Our client work substantially
reduces the cost base and notably improves product/service quality and throughput
time. We design and implement superior middle- and back-office operations
processes. We assist in implementing new IT business solutions and in outsourcing
or offshoring of operations and IT. Studies range in scale from a small team doing
initial competitive benchmarking to a large-scale, multi-month change program to
achieve a quantum leap in IT and operational performance.
Risk Management
We advise clients in how to approach risk as a fundamental driver of overall
strategy and bottom-line performance. We combine a deep understanding of
specific risk factors with an integrated company-wide risk perspective, including an
assessment of business implications. Major engagement themes are: risk
measurement and management, risk taking strategies and capital management to be
applied selectively to individual risk categories (credit, market, operational, and
business risk), as well as to the overall risk portfolio. We have experience in leading
complex company-wide risk-related change management programs.
Corporate Finance
We offer clients independent advice on the best way to grow and create
shareholder value. Typical engagements include developing a long-term corporate
transformation strategy; providing execution support for a merger, acquisition, or
spin-off; and assisting in post-merger management to ensure the capture of
maximum value from a transaction. Our banking-specific toolkit includes
value-based management, asset liability management, capital markets diagnostics,
and M&A valuation.
Organization
We have broad experience in helping clients resolve the complex and intractable
problems of organization. Our key areas of impact are: structure, design and
governance to ensure models and processes that are robust, effective, and
contribute to the creation of competitive advantage; talent, motivation and
performance to help achieve higher level results, from stepping up management
capabilities to designing strategic incentives to creating processes that enhance
group energy and alignment; transformation, to accelerate and deepen innovation,
manage change, and align corporate culture with business strategy; and global
leadership to address the challenges of global and regional banks. |
